Put money back into your business’s pocket
with a simple app for tracing and digitizing your on-site support interactions.
Introducing Trace IQ
A streamlined support system designed to help you REACT FASTER and STAY AHEAD, with real-time insights and notifications that enable quick, informed decisions, ensuring request are resolved before they impact your business.
REACT FASTER
Live notifications and status updates make support easy to track, helping responders stay informed and REACT FASTER to requests.
STAY AHEAD
Know your wait times from start, to acknowledgment, to resolution. All captured in the cloud for intelligent insights to STAY AHEAD of potential bottlenecks.
SIMPLIFY
No engineers, no technicians, no IT expertise required. Initiate support from a smart phone, web application, or by using our wireless push button.
Visible from any PC or iPhone
GetTraceIQ.com and the Trace IQ iOS app.
Real-World Challenges We Help Solve
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Materials are moving extra slow today… it’s taking forever to replenish the assembly line!
Sarah H.
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Punch Press #7 has been stopped all morning! Does quality know they’re on the hook to complete inspections?
Miguel R.
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Where is Jerry from hardware? A customer can’t find the M8 screws!
Melissa W.
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It’ll cost a fortune to digitize our operations! An army of IT engineers and technicians that we just can’t afford right now!
Benjamin G.
Frequently Asked Questions
How does it work?
In the Trace IQ app, users define locations and manage a responder list for notifications. Once set up, Trace IQ tracks support request and delivers push notifications to responders, displays live status dashboards, logs alert history, and provides valuable insights.
Can an alert be triggered without the app?
Absolutely, we offer a wireless push button device that’s battery operated, and wifi enabled.
Which industries use Trace IQ?
Manufacturing sites, retail stores, you name it, all experience extended disruptions, and, ultimately, financial losses, along with damage to reputation and customer service, because of inefficient on-site support models.
How do I get started?
Trace IQ software is subscription-based, with user tiers, and includes access to both the web and iOS apps.
Can I change or modify my subscription?
Feel free to get in touch with our support team and we’ll assist you in updating or upgrading your subscription plan.
Is it possible to obtain an invoice for my purchase?
Yes, you have the capability to do so. Reach out to our customer support team and provide them with your unique purchase identifier.
Be notified when we go live. Sign up now!
(We promise to only send you amazing helpful emails!)
[email protected] | Raleigh.NC | 919.578.3026
In case your inquiries remain unresolved, do not hesitate to continue interrogating us.
If you cannot locate the desired solutions, let’s engage in a conversation to address your concerns.